Return window
You have 30 calendar days from the delivery date to start a return or exchange.
How to return
Write to klarorav1@gmail.com with your order number. We will email a prepaid, fully insured FedEx label within one business day. Pack the piece in its case, seal the box, and drop it at any staffed FedEx location so you receive a signed receipt.
Refunds
Once the piece reaches our atelier, a goldsmith inspects it and confirms the stone against its grading report. Refunds go to the original payment method within 5–7 business days of inspection. Exchanges ship the same week.
Bespoke & engraved pieces
Custom commissions, engraved items and pieces resized at your request are final sale. They remain covered by our lifetime care program and a one-year warranty against manufacturing defects.